- Asteros Business Contact.Telecom is the first in Russia to receive the international quality symbol from TM Forum
Asteros Business Contact.Telecom is the first in Russia to receive the international quality symbol from TM Forum
TM Forum is a non-profit association which brings together more than 900 companies from all over the world. The association develops standards, best practices, and IT models for the telecommunications industry. TM Forum developed a series of international standards called Frameworx and it is actively involved in the certification of IT products and solutions according to these standards.
In 2012, Asteros Labs, a resident of the Skolkovo Foundation, joined TM Forum and then applied for certification of its flagship product, Asteros Business Contact.Telecom, which was developed in cooperation with the Skolkovo Foundation. The product is designed to automate business processes in contact centers and sales offices of telecommunications companies.
On the basis of the certification, Asteros Business Contact.Telecom was confirmed as meeting the support and automation requirements of business processes based on both the Business Process Framework (eTOM) and the Information Framework (SID) reference data model. As a result, on May 13, 2013, Asteros Labs was the first Russian company to receive the right to use the “TM Forum Frameworx Conformance CERTIFIED PRODUCT” seal of quality. The certification results were presented at the international telecommunications conference TM Forum Management World 2013. The only Russian product to be selected by the international telecommunications association TM Forum, Asteros Business Contact.Telecom took a distinguished place of honor next to products from Oracle, IBM, Huawei, Comverse, Tribold, HP, Amdocs, Microsoft and other well-known companies.
The independent evaluation from TM Forum clearly shows that Asteros Business Contact.Telecom is developing on par with global technological trends and conforms to modern standards. In addition to this, the certification also has a purely practical importance. Now the product will become available to companies which adhere to the best practices of TM Forum in their work and which require IT solutions from suppliers with the appropriate certificates in order to participate in industry tenders.
“The international seal of quality from TM Forum reveals the product's impressive capabilities to potential clients. Now they can be sure that the Asteros Business Contact platform, on which solutions for telecommunication service providers are built, is easy to integrate with their existing infrastructure and will be compatible with certified products from other developers. Furthermore, the independent expert evaluation allows us to perfect our product in line with current global trends in the telecommunications industry,” remarked Alexey Demidov, the head of Asteros Labs.
The certification of Asteros Business Contact.Telecom also opens the doors to the international market.
“Telecommunication service providers are increasingly using the TM Forum Frameworx certification to distinguish between various software programs. This is because it has become essential to organize efficient business processes with low operating costs in order to achieve rapid entrance into the market of innovative services. The certification of this product from Asteros Labs reflects the company's adherence to international standards and serves as a guarantee to clients who are searching for economical, standardized and flexible solutions,” noted Sergey Anfilofev, the official representative of TM Forum in Russia and the CIS.